FAQ

What is SportsHero?

SportsHero is a world leading sports prediction app.

We believe in fun, engagement and great prizes.

Our mission is to provide passionate sports fans & pundits across football, cricket & (soon to be released) cycling the opportunity to use their knowledge to predict on the outcomes of their favourite matches & races.

Not to mention, they also get access to exclusive in-app content from our partners and ambassadors.

What devices is SportsHero available on?

SportsHero is available to for iOS and Android devices.

How does it work?

  1. Sport fans sign up to the platform & customize their dashboard with their fav teams, leagues & tournaments.
  2. They start predicting the outcome of their favourite matches & races.
  3. They can also enter ‘special competitions’
  4. Earn points for their correct predictions
  5. Surge up the leaderboard
  6. Win awesome prizes

Do I need to pay to participate?

Currently, we have 2 models:

‘Free-to-Play’

This means you don’t have to pay to participate in the predictions. Every new user gets 100,000 points when they sign up and will use them for the main leader board.

You can also participate in our many different competitions for free. In each competition, everybody starts with zero points, on a custom leaderboard. Best performers surge up the leaderboard as they collect points for their correct predictions to win the prizes on offer.

‘Pay-to-Follow’

If you like a particular SportsHero All Star, you can now follow their predictions for a month. Simply use a ticket (that you can purchase) to action the process of following your favourite All Star’s predictions. You will get notifications of their picks for the duration of the month.

Are the match stats & odds accurate?

SportsHero works with sports data providers to show real-time match-specific statistics & real time odds to allow users to make data driven predictions.

How do I win coins?

You can earn coins when another user follows you, or by winning coins included in the prize pool of certain competitions from time to time. Please see each Competition’s Rules for further details and to determine whether coins are included as prizes.


How does your points systems work?

You earn points by making the correct predictions on matches. The more correct predictions you make, the more points you collect along the way.


How does the leaderboard work?

Just like all leader boards – the more points a user earns the higher he/she is rises up the leader board. The person who tops the leader board has the highest tally of points.


What’s the difference between tickets and coins?

Tickets are required to follow another user and coins are required to shop at the SportsHero eStore.
Tickets can be converted into coins, but not vice versa. Currently the conversion rate from tickets to coins is 1:1.


What type of prizes can I win?

Prizes can vary from signed football jerseys to cricket bats, equipment, vouchers and more. The prizes are getting better and we have some really cool prizes to give away over the next few months so keep making those predictions.


Do you ship prizes all over the world?

Yes we do. As we are currently working to increase our delivery areas, there may be a possibility that your location is out of our reach. In the event we are unable to ship to your location, we will refund the SportsHero coins used to purchase the item.

Is this considered gambling?
No. SportsHero Competitions are free-to-play so no real money is being gambled! Users make predictions for free and, based on their standing on the leaderboard, win prizes. Users who are not making correct predictions can leverage predictions made by other users by following them.

Can I customize my experience on SportsHero? How?

SportsHero allows users to customize the experience to their respective preferences. Customization starts with the sport all the way to the matches in the app. Users have the option to access matches by sport, favorites and popularity. A user can select/edit his favorite leagues and teams, at any time.

Where can I give feedback?

SportsHero would love to hear from its users. Feedback is important to us as we strive continually to improve the app, features and experience for users. Please feel free to email us at support@sportshero.live

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